Housing & CommunitiesTeam

About Us

Housing Team

Our Housing Team is here to support you throughout your tenancy and help you access the services you need. Whether you need advice about your tenancy, help with your rent, housing applications, anti-social behaviour or neighbourhood issues, we're here to help.

Led by Sharon Vernal, Head of Housing & Communities, and Louise McDonald, Housing Manager, our team works across dedicated neighbourhood patches to provide local support and advice.

We can help with:

✅ Tenancy advice and support
✅ Rent and financial wellbeing support
✅ Housing applications and allocations
✅ Estate and neighbourhood issues
✅ Anti-social behaviour and neighbour disputes
✅ Mutual exchanges
✅ Accessing specialist support services

How We Help Tenants

🏠 Your Tenancy

  • Tenancy advice and support

  • Changes to your tenancy

  • New tenancy sign-ups

  • Ending a tenancy

  • Mutual exchanges

  • Home visits

💷 Rent & Financial Support

  • Rent account enquiries

  • Rent arrears support

  • Payment options

  • Welfare benefits advice

  • Financial wellbeing support

  • Specialist support referrals

🔑 Housing Applications

  • Housing applications

  • Housing options advice

  • Property allocations

  • Waiting list enquiries

  • New tenant information

🌳 Estate Management

  • Estate inspections

  • Environmental concerns

  • Common areas

  • Abandoned properties

  • Pest control

  • Safety inspection access

🤝 Anti-Social Behaviour

  • Anti-social behaviour reports

  • Neighbour disputes

  • Case management

  • Partner agency support

📢 Community Engagement

Tenant Participation

Community Activities

Consultations

Surveys and feedback

Service improvements projects

Financial Wellbeing Support

Our Financial Wellbeing Team offers free, confidential advice and support to help tenants maximise their income, manage household finances and sustain their tenancy.

We can help with:

✅ Welfare benefits advice
✅ Universal Credit support
✅ Housing Benefit enquiries
✅ Budgeting and money management
✅ Income maximisation checks
✅ Benefit appeals and challenges
✅ Access to grants and financial assistance
✅ Referrals to specialist support services

We understand that financial difficulties can affect anyone. Our team is here to provide practical support and early advice to help you stay on track.

👉 Contact the Financial Wellbeing Team

Community Engagement

At Williamsburgh, we believe tenants and residents should have a genuine say in the services we provide and the communities they live in.

Our Community Engagement Team creates opportunities for residents to get involved, share feedback and help shape future services.

Get Involved

✅ Tenant consultations
✅ Surveys and feedback opportunities
✅ Community events and activities
✅ Focus groups and resident meetings
✅ Service improvement projects
✅ Volunteer opportunities

Supporting Stronger Communities

We work alongside residents, community groups and partner organisations to:

✅ Improve neighbourhoods and local environments
✅ Reduce social isolation
✅ Promote digital inclusion
✅ Support employability and learning opportunities
✅ Deliver community projects and activities

Your views help us improve our services and make Williamsburgh a better place to live.

Get Involved

Factoring Services

Our Factoring Team provides support and advice to owners and factored residents, helping to manage communal repairs, maintenance and shared property responsibilities.

We can help with:

✅ Factoring account enquiries
✅ Common repairs and maintenance
✅ Buildings insurance queries
✅ Contractor management
✅ Cyclical and planned maintenance works
✅ Property-related advice for owners
✅ Information about shared ownership responsibilities

We work with owners and residents to help maintain communal areas, manage repairs and ensure buildings are kept safe and well maintained.