Why does your Housing Officer need to contact you?
Find everything you need to know here
Your Housing Officer and Housing Area Assistant Are Here to Help
Your Housing Officer and Housing Area Assistant are your main points of contact for tenancy matters. They work with you to help you sustain your tenancy, keep our neighbourhoods looking their best, and make sure you can access the support you need.
There are lots of reasons why a member of the team may contact you. Most of the time, it's simply to provide support, share important information, or help resolve an issue before it becomes a bigger problem.
🏠 New Tenancies
💷 Rent & Financial Support
🤝 Tenancy Advice
📍 Neighbourhood Issues
🌳 Estate Management
📝 Tenancy Visits
Welcoming New Tenants
If you're new to Williamsburgh, we'll contact you a few weeks after you move in to make sure you're settling into your home and to answer any questions you may have.
Rent and Financial Support
If you fall behind with your rent, we'll contact you as early as possible. Our aim is to work with you to prevent arrears from increasing and help you access any support you may need.
Our Financial Wellbeing Team can provide advice on benefits, budgeting and income maximisation.
Looking After Your Neighbourhood
We all play a part in keeping our communities clean, safe and welcoming. If your garden, back court area or surrounding space requires attention, we'll contact you to discuss what needs to be done.
Antisocial Behaviour
If antisocial behaviour is reported, your Housing Officer may contact you to gather information, provide updates or discuss the next steps in our investigation.
Need to Speak to Us?
We understand that everyone's circumstances are different. If you are experiencing difficulties or need support, please contact your Housing Officer or Housing Area Assistant as soon as possible. The earlier we speak, the sooner we can help.
👉 Find Your Housing Officer
