Our and Your Responsibilities
It can be pretty frustrating when something in your home breaks. To make sure your repair is dealt with as quickly and smoothly as possible, it’s important you know if the repair is our responsibility or yours. Here you can see some examples of repairs we may be responsible for, but always remember to check your tenancy agreement for full details.
Bathroom
Williamsburgh's responsibilities:
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- Baths and showers
- Sinks
- Toilets
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- Some fixtures and fittings (see your responsibities)
- Taps
- Tiles fitted by us
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What are my responsibilities:
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- Bath and sink plugs or chains
- Clearing blockages caused by misuse to baths, sinks and basins
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- Shower curtains or rails
- Toilet roll holders
- Toilet Seats
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General
View our DIY guides
Williamsburgh's responsibilities:
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- Ceiling hatch
- Communal lighting
- Emergency lighting
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- Fire extinguishers
- Gas appliances
- Entry phones
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What are my responsibilities:
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- Cleaning and replacing carpets and flooring
- Floor tiles and floor finishes
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- Rubbish disposal
- Wardrobes
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Electricity and power
Williamsburgh's responsibilities:
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- Electrical wiring
- Fuse boxes
- Fuses in circuit breakers and fused spurs
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- Wall sockets
- Washing machine fittings provided by us
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What are my responsibilities:
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- For your safety, electrical repairs must always be carries out by someone qualified to do so
- Domestic appliances such as cookers, freezers, fridges and washing machines (unless provided by Williamsburgh and specifically referenced in your tenancy agreements)
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- Replacing light bulbs
- Tv Aerials (this might be different if its in a communal area)
- Tv and telephone outlet points
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Kitchen
Williamsburgh's responsibilities:
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- Cooker sockets
- Drawers
- Electric cookers provided by us
- Kitchen units fitted by us
- Extractor fans
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- Plinths
- Sink bowls and drainers
- Tiled splash-backs fitted by us
- Units
- Worktops
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Plumbing and heating
Williamsburgh's responsibilities:
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- Banging pipes
- Chimney and flues
- Domestic cold water supply
- Kitchen units fitted by us
- Electric storage system
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- Gas-fired system with radiators
- Smoke detectors
- Tiles loose or broken around the fire
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Windows and doors
View our DIY guides
Williamsburgh's responsibilities:
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All locks fitted by us
- Door chains fitted by us
- Door entry systems
- External doors
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What are my responsibilities:
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Curtain tracks or poles
- Doorbells and alarms (if installed by you)
- Hasps, padlocks or door locks (if installed by you)
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Garden and outdoor area
Williamsburgh's responsibilities:
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- Downpipes (rain and soil)
- Fences between gardens
- Footpaths
- Gates
- Graffitti
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- Loose or missing flashing
- Manholes and drains
- Outside decoration
- Outside woodwork
- Posts and wires that are boundaries
- Steps to entrances
- Gutters
- Trees in communal areas not adopted by Renfrewshire Council
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What are my responsibilities:
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- Cutting grass, hedges or shurbs within your property
- Sheds
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- Trees within your garden
- Washing lines or rotary dryers
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How do I know who pays for a repair in my home?
Not sure who covers the cost of a broken boiler? A dripping tap? What about a problem in the garden? You can find out who's responsible for what in your tenancy or lease agreement. If we’re responsible then you won’t need to pay for the cost of the repair. But there’s also a few repairs you’ll be responsible for too.
What are Williamsburgh’s responsibilities?
We’ll do everything we can to fix any problems we’re responsible for quickly and efficiently, and you can easily report a repair to us online.
Please bear in mind though that we’ll have to charge you for any repairs that are not our responsibility or any property damage that has been caused through misuse or neglect by you, your family or any visitors you have or any criminal damage. This is called a rechargeable repair.(insert link)
The type of tenancy you have will also affect who’s responsible for what, so make sure you take a look through your tenancy agreement. It’s also important to arrange contents insurance as soon as you move in, in case any of your belongings are damaged in connection to a repair (for example, water damage from burst pipes).
We’ll always carry out repairs in an emergency, even if the repair is your responsibility. If this happens then you might still need to cover the cost of the work. We also will take account of exceptional circumstances.
