Contents
1	At a glance
2	Background
3	Formats other than online
4	Information that we cannot publish
5	For how long will information be published?
6	Copyright and re-use
7	Contact us
8	Information we make available to you

How to use this document

1. At a glance - terms used in this document

Term Used	Explanation
FOISA	Freedom of Information (Scotland) Act 2002 Places a duty on those organisations covered to proactively publish certain types of information; and to respond to requests for information; and to provide advice and assistance to those making requests for information.
EIRs	Environmental Information Regulations (Scotland) 2004. Those organisations covered by EIRs have a duty to respond to requests for environmental information
SIC	The Scottish Information Commissioner Who is responsible for ensuring that those bodies covered by FOISA and EIRs comply with the terms of the legislation.
MPS	Model Publication Scheme Produced by the SIC - this details all of the information that those subject to FOISA should publish (if they hold it)
Guide to Information	A guide that all organisations subject to FOISA and adopting the MPS must produce to help people access the information it makes available
Classes of Information	Nine broad categories describing the types of information authorities should publish (if they hold it).

2. Background

The Freedom of Information (Scotland) Act 2002 ( FOISA) requires that all housing associations/co-operatives in Scotland must produce and maintain a publication scheme. This must detail all of the key information that we publish and how you can access it. This Guide to Information is our publication scheme and contains links to where you can find all of the information listed online.

Williamsburgh has adopted the Scottish Information Commissioner's (SIC) Model Publication Scheme (MPS}. and this Guide has been approved by the SIC.

3. Formats other than online

All of the information listed is available on our website (unless stated). and completely free to access on line. However. we understand that not everyone will have on line access and where this is the case you can contact us on 0141 887 8613 and our Customer Service Adviser will pass your details to your local office so that a colleague can call you to arrange an appointment for you to come and view the information you want to see at a mutually convenient time.

If you would like a printed copy of any of the information listed. unfortunately we may have to charge a small fee to provide this. This fee will never exceed the cost of photocopying and postage - and we will let you know any total cost before we forward this to you.

Our charges for providing any information detailed in this guide are summarised below:

Format	Charge
Online	Free of charge
View at our office	Free of charge
Print in black and white	Free of charge
Print in colour	Free of charge
CD Rom	Free of charge
Posted document/CD Rom	Free of charge

If you would like to request information that we publish in a format other than on line, or arrange a visit to our office to view information. please contact us.

4. Information that we cannot publish

Whilst we will try to make all the information we have detailed available. in rare cases there may be some information that we cannot make available. such as where the information is confidential or commercially sensitive or where it could reveal personal details about an individual. When this is the case. we will remove the information we will not be providing and highlight where and why we have done so.

5. For how long will information be published?

We aim, where possible. to publish information for at least the current and previous two financial years. When we review any document - e.g. our policies - to avoid confusion we will only publish the current version once it has been updated.

6. Copyright and re-use

Where we hold the copyright on our published information. the information may be copied or reproduced without formal permission. provided that:

It is copied accurately
It is not used in a misleading context
The source of the material is identified

7. Contact us

If you have any queries about anything contained within this Guide to Information. or if there is some information that you cannot find that you would like to access. please contact us via all methods listed.

8. Information we make available to you

Under the MPS. the information we provide must be listed under certain "classes" of information. These are the categories of information that are detailed below. As FOI applies to other bodies and sectors across Scotland - such as Scottish Government and Councils for example -this means that not all of the categories in the MPS apply to housing associations/co-operatives.

The details of all the information we hold under each of the classes that apply to our organisation. and hyperlinks to access this information when available online. are outlined below.

Class 1 - About Williamsburgh Housing Association - Our legal structure

Information about Williamsburgh Housing Association, who we are, where to find us, how to contact us, how we are managed and our external relations.

Information	Where to access
Descriptions of who we are
Mission Statement	To provide and develop high quality affordable homes and to maintain our commitment to continuous improvement in our service delivery and in the regeneration of our communities.
Vision	To be a leading and innovative provider of quality homes and housing services
Values	Excellence, accountability, integrity, equity and resilence
Corporate Objectives	N/A
Area(s) of operation	Paisley, Renfrew, Johnstone, kilbarchan
Key activities: Strategic/corporate plan(s)	Key Information
Business Plan (or summary)	Available upon request
Customer Code/Charter	Customer care charter
Location and opening arrangements
Address	Contact us
Telephone number and email address for general enquiries (and dedicated lines where appropriate)	Contact us
Opening times	Contact us
General contact arrangements	Contact us
Contact details for making a complaint	Compliments & Complaints
Information relating to Freedom of Information
Publication Scheme and Guide to Information	Freedom of Information
Charging Schedule for Published Information	Freedom of Information
Contact details and advice on making an FOI request	Freedom of Information
Freedom of Information policies and procedures	Freedom of Information
Charging Schedule for environmental information provided in response to requests made under EIRs	Williamsburgh will not charge for EIRs
About our Governing Body
List of Governing Body Members Names When they became a governing body member Professional biographical details Office-bearing responsibilities When they became an office-bearer	Williamsburgh Housing Board How we are regulated Our regulators in Scotland
Description of the role of the Governing Body Governance structure chart Remits for governing body and any sub-committees	Our board and legal structure Governance
How to become part of the governing body	Join our board
About our staff
List of Senior Management Team, including professional biography and contact details	Senior Management Team
Organisational Structure	Available upon request
Governance Documents and Corporate Policies
Rules/Article	Policies
Direct Debits	Policies
Membership Policy	Policies
Code of Conduct for Governing Body Members	Policies
Entitlements Payments and Benefits Policy including arrangements for payments for expenses and subsistense	Policies
Register of Interests	Williamsburgh Housing Board
Equalities Policy	Policies
Health and Safety Policy	Policies
Relationship with Regulators
Engagement plan with Scottish Housing Regulator	Our regulators in Scotland
Assurance Statement	Our regulators in Scotland
Annual Return on Charter Submission to SHR	Our regulators in Scotland
Financial Returns to SHR	Available upon request
Charter report to tenants	Our regulators in Scotland
Internal and External Audit arrangements	Our regulators in Scotland
Group Details
Details of our subsidiaries/parent organisation	About us
Key Partnerships
Strategic agreements with other organisations	Nominations and Section 5 Protocol ASB Protocol MAPPA Protocol All documents will be held by Local Authority area and available on request

Class 2 - How we deliver our functions and services

Information about our work, our strategy and policies for delivering services and information for our service users.

Information	Where to access
How to use our services
List of services provided	All services relating to the promotion and alleviation of homelessness and management of Social Housing accommodation including income management: Management of waiting list and allocation of properties: Repairs and maintenance: Estate management and response to ASB issues.
How to report a repair	Report a repair
Right to Repair information	Emergency information
How to apply for a house	Homes to rent
How to get information about tenancy support	Benefits advice
How to make a complaint	Compliments & Complaints
How to speak to a Housing Officer	My Housing Officer
How we consult with tenants and other customers to inform and improve service delivery and develop new services	Rent and service charges, and policy reviews. We undertake this is a number of ways including direct mailing, emailing and telephoning.
Policies and Procedures
Allocations Policy	Policies
Adaptations Policy	Medical adaptations
Anti-Social Behaviour Policy	Available upon request
Asbestos Management Policy	Asbestos Management Policy
Arrears Management Policy	Policies
Asset Management Policy	Available upon request
Customer Care Policy	Available upon request
Data Protection Policy	How we manage your data
Equality and Diversity Policy	Policies
Estate Management Policy	Available upon request
Health and Safety Policy and procedures	Policies
Legionnaires Inspection/Prevention Policy	Water safety
Procurement Policy	Policies
Risk Management Policy	Available upon request
Rent Setting Policy	Policies
Repairs Policy	Policies
Substainability Policy	Available upon request
Tenant Engagement Policy	Get involved
Tenancy Sustainment Policy	Policies
Internal procedures relating to above (where available)
Allocations	Homes to rent
Adaptations	Aids and adaptations
Anti-Social Behaviour	Policies
Arrears Management	Struggling to pay
Data Protection	How we manage your data
Equality and Diversity	Policies
Health and Safety	Health and safety at home
Legionnaires Inspection/Prevention	Water Safety
Procurement	Policies
Rent Setting	Understanding rent changes
Repairs	Repairs
Sustainability	Available upon request
Tenant Engagement	Get involved

Class 3 - How we take decisions and what we have decided

Information about decisions we take , how we make decisions and how we involve others.

Governing Body Meetings
Governing body meeting minutes	Available upon request
Governing body meeting reports/papers	Available upon request
Governing body agendas	Available upon request
Consultation and Participation
Tenant Participation Strategy	Get involved
Consultation reports noting the outcome of any recent consultations with tenants/others	Get involved

Class 4 - What we spend and how we spend it

Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

Information	Where to access
Description of funding sources	How we are funded
Audited accounts	Financial reports
Budget policies and procedures	Budget policies and procedures
Budget allocation to key service areas	Available upon request
Projects
Brief details of any project funding and how it's being spent	Available in minutes from Management Meeting
Capital works programme/plans information (annual programme figure)	Available in minutes from Management Meeting

Spending relating to Staff and Governing Body
Expenses policies and procedures	Expenses policy
Senior staff/governing body member expenses at category level e.g travel, subsistense and accommodation	Expenses policy
Board member remunertion other than expenses	Available upon request
Pay and grading structure (levels of pay rather than individual salaries)	Pay and grading structure
General information about staff pension scheme	Pension information

Class 5 - How we manage our resources

Information about how we manage our human, physical and information resources

Human resources
Strategy and management of human resources	Available upon request
Staffing structure	Available upon request
Human resources policies, covering: recruitment performance management salary and grading promotion pensions discipline grievance staff development maintenance and retention of staff records	Available upon request
Internal procedures relating to the above (where available)	Available upon request
Trade Union information	Available upon request
Summary of professional organisations/trade bodies of which we are a member	Chartered Institue of Housing Scottish Federation of Housing Associations Scottish Housing Netwoek
Physical Resources
Management of our land and property assets, including environmental/sustainability reports	Available upon request
General description of our land and property holdings	Available upon request
Estate development	Available upon request
Plans	Available upon request
Information Resources
Records management, policy and records management plan, including records retention schedule	Available upon request
Data protection or privacy policy	Privacy policy -How we manage your data

Class 6 - How we procure goods and services from external providers

Information about how we procure works, goods and services, and our contracts with external providers.

Our Contractors and suppliers
Information about our key service delivery contractors who carry out: resonsive repairs lanscape maintenance planned/cyclical maintenance	Responsive repairs, various Gas, James Frew Grounds maintenance - Caledonia Maintenance Planned maintenance - Various Cyclical maintenance - Various Gas Audits - Argon Asbestos Testing - Enviraz Door entry and CCTV - Robertson Accom
Information about regulated procurement contracts awarded (value, scope, duration)	Available upon request
Our Procurement
Procurement Policy and procedures	Policies
Information on how to tender for work and invitations to tender	Available upon request
Register of contracts awarded which have gone through formal tendering, including name of supplier, period of contract and value	Available upon request
Links to procurement information we publish on Public Contracts Scotland website	Available upon request
Framework Agreements	Available upon request

Class 7 - How we are performing

Information about how we perform as an organisation and how well we deliver our functions and services

Annual Report	Annual Report
ARC Report to tenants	Our regulators in Scotland
Performance Standards/indicators	Our regulators in Scotland
Benchmarking information	Available upon request
Complaints policy guidance and forms	Compliments & Complaints
Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes).
Tenant scrutiny reports	Get involved

Class 8 - Our commercial publications

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g bookshop, museum or research journal

This class does not apply to us as we do not produce any publications for sale.

Class 9 - Our open data

Open data made available by us under the Scottish Government's OPen Data Resource Pack and available under open licence.

This class does not apply to Williamsburgh Housing.

Freedom of Information Guide to Information 2021

Contents