Energy Support Success Stories

Energy Support Success Stories

Helping our community stay warm, informed and financially secure

Over the past year our Financial Wellbeing Team has been working closely with tenants and staff to improve energy awareness, reduce household costs and connect people with the support they’re entitled to. Through a mix of group sessionsone‑to‑one appointments and strong partnership working, we’ve made a real difference to households across our communities.

Energy Support Success Stories 25.03.26

Energy Awareness Sessions

Our team delivered a series of practical and easy‑to-follow sessions covering:

  • How to understand your energy bill
  • Reading and comparing tariffs
  • Making the most of smart meters
  • Simple ways to save energy at home
  • How to access emergency fuel vouchers during a crisis
  • Information on Scotland’s key support schemes, including:
    • Warm Home Discount
    • Winter Heating Payment
    • Child Winter Heating Payment
    • Pension Age Winter Heating Payment

We were delighted to work alongside Energy Action Scotland and Citizens Advice Scotland, who helped ensure tenants received the most accurate and up‑to‑date guidance.

Making a Real Difference 

Behind every session is a person or family who benefits from the right advice at the right time. Here are some recent successes:

  • £223.48 weekly income increase secured for a pension‑age couple after unclaimed benefits were identified
  • £909 reduction in rent arrears through a successful Discretionary Housing Payment application
  • Over £10,000 in backdated benefits awarded to a vulnerable tenant, clearing arrears and stabilising their tenancy
  • £1,284 in energy credits and corrections achieved after escalating an incorrect energy bill and disconnection

These outcomes show how vital early advice and specialist support can be in helping tenants stay on top of their finances and maintain secure homes.

Need Support? We're Here to Help

If you’re worried about your energy bills, rent, benefits or household budget, our Financial Wellbeing Team can help with:

  • Benefit checks
  • Income maximisation
  • Budgeting advice
  • Energy support and help with bills
  • Access to grants, vouchers and discounts

Get in touch for a confidential appointment:
📧 kamila.feddek@williamsburghha.co.uk
📞 0141 887 8613

Reaching out early can make all the difference.

And keep an eye out — more energy awareness sessions are on the way!