Working with the regulators
We work with a number of regulators to help make sure we deliver the right homes and services to customers

ABOUT US

Scottish Housing Regulator

The Scottish Housing Regulator (SHR) is an independent regulator who protects the rights of people using services provided by social landlords, like us.
They set the standards of how we are run, manage risk, maintain financial viability, deliver good quality homes and ensure value for money for our customers. This is measured through our performance against the regulatory requirements, Scottish Social Housing Charter and our Annual Assurance Statement. Our performance information can be found on the SHR website.


Scottish Housing Regulator updates its guide to how it regulates for tenants and service users 

The Scottish Housing Regulator has today published its updated ‘How We Regulate: A guide for tenants and service users’. 

The guide is designed to help tenants and service users find out more about what the Regulator does and how it works. It also explains how tenants can find out about their landlord, what they can expect from it, and how they can raise a serious concern about a landlord.   

The Regulator has also developed two short videos to support the guide which includes  information about the Regulator and its work and how to raise a concern about a social landlord. It has also developed a British Sign Language (BSL) version of its updated guide and its factsheet for tenants on raising a serious concern about a landlord.

The updates follow the launch of the Regulator’s new Regulatory Framework in April. The new Framework makes it clearer what issues tenants can bring to the Regulator and when, and how this fits with other routes for tenants to complain to their landlord and the Scottish Public Services Ombudsman. 

Nicola Harcus, Assistant Director of Regulation said: “We’ve written this guide to help tenants, people who are homeless, and other service users find out more about who we are and what we do to safeguard and promote their interests. “I hope tenants and service users find the new guide and videos and our  factsheets on how to raise a serious concern helpful. I would encourage landlords to promote the guide, factsheets and our videos to people who use their services.” 

Scottish Charity Regulator

In Scotland, we’re regulated by Scottish Charity Regulator (OSCR). OSCR is an independent regulator and registrar for Scotland’s charities whose role is to protect public confidence in charities and their work. Visit the OSCR website for our charitable status details.

The Housing (Scotland) Act

The Housing (Scotland) Act 2014 introduces important changes to the rights of all social housing tenants some come into effect on 1 May 2019 and others from 1 November 2019.

Recent information

Our most recent information is stored and located within the document library section of our website.