Your Tenancy Team – Here to Help
Our Tenancy Team takes care of our neighbourhoods and is often your first point of contact. Your Housing Officer or Housing Area Assistant may reach out to you about a variety of matters, always with your best interests in mind.
Support When You Need It
We want the best for our tenants. Your Housing Officer or Area Assistant can provide help, advice, and assistance on many issues, ensuring you feel supported in your home.
They also make sure the conditions of your Tenancy Agreement are met and will contact you if reminders are needed about your responsibilities.
Settling In
If you’re a new tenant, expect a friendly call from The Housing Department about 4–6 weeks after you receive your keys. This is to check that you’ve settled in and that your new home meets your needs.
Your Responsibilities
Your Garden / Back Court Area
If this becomes overgrown or untidy, we’ll ask you to put things right.
Your Rent
If you fall behind on rent, our Rents Team will contact you promptly to prevent arrears from increasing. We’ll offer advice and support, and may refer you to our Financial Wellbeing Team for specialist help.
Antisocial Behaviour
If you report nuisance behaviour or issues with a neighbour, we’ll investigate. Your Housing Officer or Area Assistant may contact you for more details.