How to Rent a Home
FAQs

The quickest way to apply for a house is by applying online. If you would prefer, you candownload a form if you can not access the website, please get in touch with our Customer Services teamand we will send a hard copy to your address.

Please also refer to our information pack and also our Privacy notice.

If you are a customer with a disability or a particular requirement, who is looking for an accessible or adaptable home suitable for your needs then please complete our Mobility Needs Application Form.

• Apply online
• Download mobility needs form and return it, either by email - cst@williamsburghha.co.uk or post it to our office or pop it though our letter box at the side of our building. Our address; Williamsburgh Housing, Ralston House, Cyril Street Paisley PA1 1RW.
• If you do not have access to our website, please contact our Customer Services team and we will make an alternative arrangement Please email cst@williamsburghha.co.uk

If you are already a Williamsburgh tenant then please read our helpful advice on aids and adaptations.

Please also refer to our information pack and also our GDPR Fair processing notice.

We do not require a doctors letter to confirm your mobility / medical condition.

If you have moved to a different address, then yes, you need to reapply. If you have had a change in your circumstances – for example, a new baby born, or a household member has moved out of your current home, then you only need to tell us about it. Contact our Customer Services team for further advice.

Once you have completed the application you can email it to cst@williamsburghha.co.uk

Or return it to our office by posting it to;

Williamsburgh Housing Association
Ralston House
Cyril Street
Paisley
PA1 1RW

If you have completed our online application form, all you need to do is sumbit it online.

Once you’ve finished your application, we’ll use it to decide which group your housing needs fall into, and what priority award you have been given. When homes become available, applicants are contacted in order of the priority award and the date the application was approved.

When your application has been assessed, we’ll contact you to let you know which group you’re in and what priority award you have been given.

We are a partner in the Renfrewshire Common Housing Allocation Policy which has been developed with a clear focus on meeting housing needs and introduces a common approach to how we allocate homes that are available to let.

If you are a current Williamsburgh tenant and you require to move house urgently, please contact a member of our Tenancy team to discuss your situation.

To provide an immediate move, we will require confirmation from Police Scotland of this. When this is received, we will try to find you an available property. If we do not have any properties available, we will contact other local associations and Renfrewshire Council to ask for assistance.

If you are homeless, are about to become homeless you should contact Renfrewshire Council Housing Advice and Homeless Services at:

15 Abercorn Street, Paisley, PA3 4AA

Telephone (during office hours) 0141 842 3060/Freephone 0800 121 4466

Outwith office hours 0800 811 505

Before we can give your application the final stamp of approval, we will ask for references from your current or previous landlord. We’ll always ask for your permission before contacting your current or previous landlord or any other agency.

Tenant references are important as they help us check that the information you have given us is correct and that customers have a good track record of paying rent on time and acting in a respectful way towards homes and neighbours