I've reported an emergency repair. What happens next?
If your repair is an emergency, we aim to have a contractor with you in four hours of you contacting us and we aim to have the repair completed in 24 hours. When we come out, if the repair is more complex than we first thought, we may need to come back. This could be to fully fix the repair or if a follow up non-emergency repair is needed (for example, plastering).
I've reported a non-emergency repair. What happens next?
If you report a repair using our online repair form you can choose a time that’s most suitable for you by selecting the best day and letting us know if morning or afternoon is best. You can also ask us to avoid times that don’t work for you, for example, during school run times.
Once your repair has been reported there’s no need to report it again through a different method. Reporting your repair multiple times by different methods may duplicate your enquiry and cause a delay. Our contractors will try to get in touch 24 hours before any repair and send a text or call you when they’re on their way (providing you have given us your contact mobile or telephone number).