Our Tenancy Team look after our neighbourhoods, and are often the first point of contact for tenants. This means that your Housing Officer or Housing Area Assistant may need to get in touch with you regarding many different matters.
Here to help
We want the best for our tenants, and your Housing Officer/Housing Area Assistant is able to get you help, advice and assistance on many matters.
Your Housing Officer/Area Assistant also makes sure that the conditions of your Tenancy Agreement are met, and if necessary they will get in touch with you to remind you of your responsibilities.
As a new tenant, you will get a telephone call from your Housing Officer/Area Assistant around 4 to 6 weeks after receiving your keys. This is because we want to make sure you have settled in and that your new home meets all of your requirements.
If your Housing Officer/Housing Area Assistant finds that your garden is overgrown or untidy, you will asked to rectify this.
If you fall behind with your rent, a member of our Rents Team will contact you. We aim to contact people as early as possible to avoid rent arrears increasing.
We will also provide you with advice and assistance, and may refer you to our Benefits Adviser for specialist help.
If you complain about a neighbour or someone who is causing a nuisance in your neighbourhood, we will look into this.
Your Housing Officer/Housing Area Assistant may call you to obtain further details.