Communications & Complaints

The Association aims to minimise instances of poor communication and complaints by engaging and consulting with homeowners, on matters affecting them.

We are committed to providing a high standard of service to all residents.  Should an owner be dissatisfied with any aspect of our service, they should submit written details of their complaint.  If dissatisfied with our response, they should make reference to our formal complaints procedure, a copy of which is available from our office.

If you wish to make a complaint about any aspects of the Associations service as a property factor, you may do so by following the link above.

Our compaints policy is available here Customer Care & Complaints Handling

We aim to deal with all complaints received within 5 working days. If we consider the matter complex and that it requires a fuller investigation, we will let you know and agree the likely timescale for dealing with the investigation. 

If on completion of the complaints proceedure you remain disatisfied, you may redirect your complaint to the First-tier Tribunal for Scotland Housing and Property Chamber (FTT).

You can contact them as follows;

First-tier Tribunual for Scotland Housing and Property Chamber
Scottish Courts and Tribunual Service
4th Floor, 1 Atlantic Quay
45 Robertson Street
G2 8JB

Tel: 0141 302 5900

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