Repairs - Response Times & Categories

Repairs are carried out in accordance with the type of work required and the urgency with which they need to be carried out.  The repairs categories and response times are as follows:

Emergency

4 hours

(Attend & make safe)

Any follow on work to be carried out within the relevant timescales
Out of Hours

4 Hours

(Attend & make safe)

Any follow on work to be carried out within the relevant timescales
Right to Repair 1 1 Working Day * Examples; No heating or hot water. Toilet not flushing where there's no other toilet in the house.
Right to Repair 3 3 Working Days * Examples; Partial loss of water supply. Unsafe timber flooring or stair tread.
Urgent 2 Working Days Urgent Repairs are those where the comfort or convenience of the tenant hs been compromised due to a fault occuring. Eamples; Minor leak, faulty light fitting where there is alternative lighting.
Routine 10 Working Days Routine Repairs are ones that do not seriously interfere with the comfort or convenience of the tenant, and do not cause further problems or damage to the property.

Emergency Repairs are required where there is a danger to life, a hazard that compromises safety, or there is the potential for more damage to occur to the property.  It also applies where the property is not secure or where it is not wind and watertight.

* Maximum period in working days from date immediately following the date of notification of qualifying repair or inspection.

Footer Disability         FOOTER FLAIR Words        Footer IFlair   Footer IIP Gold    Cyber Essentials Plus Logo