Coronavirus Updates

Please check back here for more information on changes to services, how to contact us and frequently asked questions during the Coronavirus pandemic.

Following government recommendations, our office remains closed to the public, however we are currently opperating our full services. Find out about the changes in our latest service updates.

Staff are working remotely, however you can still get in touch with us.

Our Benefits Advisor is on hand to assist you, please get in touch if you require any support.

We continue to engage with and support community groups throughout the pandemic to help our tenants and the wider community.

Are you Open?

Our office is closed to the public but our phone lines are still open Monday -Thursday 9.00am - 5pm and Friday 9.00am - 4.00pm.

What measures do you have in place to protect tenants and the public?

Our staff are working from home and we are liasing with contractors to ensure the safety of all. We have also asked tenants to notify us if they are self-isolating by emailing

If you have a repair visit scheduled and you are self isolating please notify us via email

I require emergency food, can you help?

If you require emergency food, please contact us and we will make a referral to the Trussell Trust for you. They provide foodbank parcels with a minimum of 3 days tinned and dried food.

Please call our Financial Support Assistant, Karen Johnstone on 07576 578627, and she will make the necessary arrangements for you.

Please follow this link for locations and opening times

The Paisley Community Fridge is also open, Monday to Saturday 11am-5:30pm - People in hardship can use the fridge twice per week, you dont need to be a Williamsburgh Tenant to use it however , DWP or UC portal information will be checked in store to qualify service users. More information on the Paisley Community Fridge.

I'm not feeling well, can you help?

We are happy to help in any way that we can, however we are much better at providing help fo your housing needs. Please use NHS Online for advice on the Coronavirus.

Are you carrying out repairs?

Yes - we are now carrying out routine, urgent and emergency repairs. This is in line with Government guidance.

Please contact us to log your repair.

How can I obtain a loft access key if your office is closed?

Please contact us and we will make the necessary arrangements with you to allow you access if necessary.

I cant make it to work, therefore cant pay my rent - what happens next?

We understand that this is an uncertain time for many people and we are here to support in any way we can. In the event that you feel you may have difficulty paying your rent, please contact your Housing Officer to discuss your situation. If you need support during this time, we can provide support for your finances and support with your tenancy.

Is your planned & Cyclical maintenance work operating?

Yes we have re-started our program from last year and also for this financial year too.

I'm due my annual gas service, will this still go ahead?

Yes. Gas Servicing work can continue to be carried out safely, with the implementation of safe working procedures and incorporating official guidance, including social distancing. We would urge you to co-operate with the contractor (James Frew) in allowing access to have this key health and safety check carried out and following the procedures that will be explained to you.